Shipping and delivery
For some of our jewellery, we carry limited stock and can only dispatch certain items for next day delivery
– please allow a possible 5-7 days from the date that you place your order, until your jewellery is dispatched for delivery.
If you require your order for a specific date please let us know using the information box when you place your order.
Shipping and delivery
UK SHIPPING
Royal Mail special delivery – FREE for our UK customers
INTERNATIONAL SHIPPING
Royal Mail International Tracked & Signed service:
EUROPE – £10.00
REST OF WORLD – £15.00
RETURN AND REFUND POLICY
At Breena ,we want you to be delighted with your order. Each piece is lovingly made.
However, we understand sometimes things don’t work out.
Our policy lasts 14 days. If 14 days have gone by since your purchase,
unfortunately, we can’t offer you a refund or exchange.
Please make sure all returned products are in the original packaging to be eligible for a return.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email
to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied
to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at breenajewellery@outlook.com.
Sale item
Only regular priced items may be refunded. Sale items cannot be refunded.
Gift Item
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later,
we will send a refund to the gift giver and they will find out about your return.
Cost of return (In the Uk)
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items,
you may consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
International Returns (Outside the UK)
Unfortunately, BREENA is unable to offer free shipping on returns and exchanges.
Customs and other taxes on international returns must be fully paid by the customer before the return authorization is granted.
